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Symponia - Code of Practice and
Conduct
Symponia and its members really do care about you
and your family, we fully appreciate that we are
meeting you at one of the most difficult times
you will ever have to face.
We understand that you have a lot on
your plate at the moment, and as such you need to
be given clear and unambiguous communications at
all times, you also need to be able to place a degree
of trust in anyone you are dealing with.
To help you at this time, Symponia
has designed the following code, which we believe
will give you and your family that much needed confidence
and help establish a mutually trusting relationship
with your local member. Each and every Symponia member
has signed this document as part of their membership
procedures.
Members of Symponia shall always:
-
Be authorised and regulated by the Financial Services
Authority.
-
Provide each and every client family with a dedicated
customer charter and a copy of this code at the earliest opportunity.
-
Act at all times with honesty and integrity, providing
each and every family with the utmost dignity, respect and courtesy.
-
Where appropriate, offer home visits as an alternative
to an office visit.
-
Ensure that they are competent and fully up to
date to advise on all aspects surrounding care fees planning.
-
Ensure that they conduct comprehensive and detailed
fact-finding with every client family, before any advice is given.
-
Provide families with the best possible business
practice, issuing all the mandatory FSA documents, including their
own charging structures at the first meeting.
-
Ensure that all relevant and appropriate information
is openly disclosed to families, before the completion of a transaction.
-
Ensure that all advice given is the most appropriate
for their circumstances and, where appropriate, the family will
be advised to seek a Continuing Care Assessment.
-
Declare any conflicts of interest immediately.
-
Members will endeavour to follow a plain English
policy and communicate in easy, understandable language, avoiding
industry jargon wherever possible.
-
Members are aware that some clients may have hearing
and visual difficulties and they should take this into account
when communicating, for example, written correspondence should
where needed be in large typeface and bold print.
-
Where appropriate, encourage all close family
members and or attorneys to discuss the advice and the implications
of their decisions.
-
Where appropriate, liaise with colleagues in other
professions, such as solicitors and accountants.
Source: Symponia
20/04/08 [top]
Notes & Disclaimers
- Guides (which includes all
information, data and views expressed) on this site
are brief introductions, as such they cannot be relied
upon: full research needs to be conducted or professional
advice sought before investment and financial decisions
are made.
- In the case of new investments,
pensions, insurances or mortgages, literature from
the investment provider needs to be read and understood:
including product guides, key features and illustrations,
which give details of product aims, benefits, risks,
commitment needed, charges and commissions, before
financial decisions are made and action taken.
- Guides published on this site express
the opinions of the authors which may not always concur
with our own if from other organisations.
- Guides are published by the permission
of the authors and/or copyright holders.
- You will be leaving our website to
access some of the above. We may not always concur with
data and opinions expressed and are not liable for the
content.
- Your home is at risk if you do not
keep up repayments on a mortgage or other loan secured
upon it, this can include some forms of equity release.
The FSA do not regulate some types of mortgage.
- Past performance is not an
indication of future returns.
- The price of bonds, properties
and shares, income from them and investments in them
can rise and fall.
- Investments in bonds, property
and shares should be deemed mid to long term, meaning
at least five years. Early surrender increases the
risk of the investor receiving back less than invested.
- Investments in capital protected
funds are only as good as the ability of the investment
provider and/or any guarantors to meet their liabilities.
A default on their part may mean that the investor
receives back less than invested.
- Tax concessions and legislation
may change and reduce the benefits of investments.
03/01/07
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